TRACK MY FLOWER ORDER
We provide a tracking number with every order so you know it’s arrived safely. The way to track your order is simple and involves checking your emails for all tracking numbers.
WHERE IS MY TRACKING REFERENCE?
Once you have placed your order with us, you will receive an order confirmation email with all information regarding your order. However, you will only receive your tracking reference once the order has been dispatched from our flower warehouse.
The evening before your delivery date is when you will receive a dispatch email including an option to track your parcel (excluding Same Day Delivery orders). Around the same time, you should receive a separate email from the courier specifying your tracking reference. In the example shown to the right, you may use the link highlighted to track your parcel, once you receive the tracking reference from your courier.
For more information on how to track your parcel depending on which delivery option your selected, please visit the Tracking by Delivery Option section.
Please note: if you completed the recipient details form upon the completion of your order, all corresponding dispatch and tracking emails will be sent to your recipient.
TRACKING BY DELIVERY OPTION
We count on reliable couriers (Royal Mail, DPD, DX & CitySprint) to deliver your orders as soon as possible. Because of this, tracking is not available for our ‘Free Standard Delivery’ service.
If you have placed an order with ‘Standard Tracked Delivery’, ‘Premium Delivery’ or ‘Premium Pre 12 Delivery’ or one of our ‘Express Delivery London’ services, then you are able to track your order and its current location. The courier associated with your delivery choice will send an email regarding your order. Below are the tracking methods each delivery option will provide.